Shipping policy

At Tanstella, we are dedicated to providing efficient and reliable shipping services for our customers. Understanding the importance of timely and secure delivery, we have partnered with several couriers to ensure the best service at a reasonable price.

Shipping Details

  • Dispatch Location: All orders are shipped from Australia.
  • Dispatch Time: Orders are dispatched the next working day after full payment is received.
  • Courier Partners: For information about the courier linked to your tracking number, visit 17track.net.

Our Courier Partners

  • Australia Post: For items weighing 22kg or less. Each parcel carries a barcoded address label for tracking via Australia Post’s online tracking tool. Delivery time varies based on location, as outlined in the Australia Post's delivery time table.
  • Aramex: Used for items below 22kg and less costly than eParcel. A non-PO Box address is required. Track via Aramex's website.
  • Allied Express: For parcels over 22 kg. Track your items through the Allied Express website, or call 131373 for queries.
  • Team Global Express: For parcels less than 30kg. A non-PO Box address is required. Track via Team Global Express website.
  • Hunter Couriers: For parcels over 22kg. A non-PO Box address is required. Track via Hunter Express website.
  • Couriers Please: For items up to 25kg. Track via CouriersPlease website.
  • Steadfast Logistics: Provides a seamless experience from quoting to delivery completion. Track your order at Steadfast Logistics.

Estimated Delivery Time Frames

  • Off Season:
    • Victoria: Approximately 3-8 working days.
    • NSW, SA, ACT, and QLD: Approximately 5-10 working days.
    • WA, NT, and TAS: Approximately 7-14 working days.
  • Peak Season:
    • Victoria: Approximately 8-13 working days.
    • NSW, SA, ACT, and QLD: Approximately 10-15 working days.
    • WA, NT, and TAS: Approximately 12-19 working days.

Note:

  • Delivery time starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working days after receipt of cleared payment).
  • We cannot guarantee delivery on any specific dates or times as this is beyond our control.

Undeliverable Packages

  • Inaccurate Address: If there are address discrepancies and the product is returned to us, a customer care team member will be in touch. A re-delivery cost will be charged.
  • Unsuccessful Delivery Attempt: If you are not present for delivery by Australia Post, a notification will be left for pickup at your local post office. For Aramex or Allied Express deliveries, arrangements will be made for a convenient delivery time.
  • Rejected by Receiver: If the item is a gift, please ensure the receiver is aware to avoid parcel rejection. A re-delivery cost will apply for resending.

Additional Information

  • Pick Up: Not available at our warehouse to ensure efficient dispatch.
  • Undeliverable Postcodes: Certain SKUs may have undeliverable postcodes. Extra shipping fees may apply. Orders with no shipment service will be cancelled and refunded automatically.
  • New Zealand Orders: Delivery time is around 2 weeks. Orders over NZ$1000 will incur a Duty tax. More information can be found at New Zealand Customs Service.

For further details or questions, kindly refer to your Tanstella Account or contact our customer service team. We at Tanstella are committed to ensuring that your orders reach you swiftly and securely.