Most Frequently Asked Questions at Tanstella

  1. How do I place an order on your website? Visit our product range, add items to your cart, and proceed to checkout.

  2. What payment methods are accepted? We accept Visa, MasterCard, PayPal, Afterpay, Laybuy, and Latitude Pay.

  3. Is it safe to use my credit/debit card on your site? Yes, we use SSL encryption to protect your personal information and we never store card details.

  4. Can I amend or cancel my order after placing it? Contact us immediately as changes or cancellations may not always be possible due to quick dispatch.

  5. What are your shipping policies and costs? We offer free shipping on most orders within Australia. Details are on our Shipping Policy page.

  6. How long does delivery take? Delivery times vary based on location and the item ordered, typically dispatched within 1-2 business days.

  7. Do you offer international shipping? Currently, we ship only within Australia.

  8. What is your return policy? We accept returns within a specific period if the item is in its original condition. See our Refund Policy.

  9. How do I return a product? Contact our customer service with your order details to initiate a return.

  10. How does Buy Now, Pay Later work? Choose Afterpay, Laybuy, PayPal Pay in 4, or Latitude Pay at checkout to pay in installments.

  11. Are there extra fees for using Buy Now, Pay Later services? These services are interest-free, but late fees may apply for missed payments.

  12. Do I need to create an account to order? No, but having an account expedites the checkout process and allows easy order tracking.

  13. How can I track my order? You'll receive a tracking number via email once your order is dispatched.

  14. What if the item I want is out of stock? Sign up for stock alerts on the product page or contact us for more information.

  15. Do you offer warranties on your products? Yes, many of our products come with a manufacturer’s warranty, detailed on product pages.

  16. How can I contact customer service for assistance? Reach us at 03 9000 0168 or info@tanstella.com.au.

  17. Where can I leave a product review? Reviews can be left on our product pages or through our social media channels.

  18. How do I update my personal information on my account? Log in to your account on our website to update your details.

  19. Do you offer gift cards? Currently, we do not offer gift cards.

  20. How do you ensure the security of my personal and payment information? We use advanced security measures for data protection and never store card details.

These FAQs cover the most common queries we receive from our customers. If your question isn't listed here or you require further assistance, please don't hesitate to contact us. We're here to ensure your shopping experience with Tanstella is smooth and enjoyable!