Shipping

Currently we only ship within Australia.

It depends on where you are. We dispatch the products next business day from our Melbourne warehouse and it will normally take 3-8 business days to arrive. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. Our partners: Australia Post, Fastway, Allied Expressed. For more information, see our shipping policy.

Product

We currently only accept paypal and credit cards. When you are directed to Paypal website, you can choose to pay by logging in to your paypal account or pay by credit card. We are working with major Buy Now, Pay Later services (Afterpay, Zip and Lay Buy ) to offer our customers this service.

We are working with them to offer these services

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please refer to our Return Policy

a. All products come with a 12 month warranty which you may seek a refund or replacement for the product. The following terms and conditions apply to warranty: 

Damages due to misuse by user or during delivery will not be covered by this warranty 
This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift,they would be noted in our listing would, include (but limited to ) battery, carry bag, etc. 

b. Damage on Arrival (DOA) 

This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty: 
You must check their item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply. 
Please do not return the faulty item to us without our approval.

You has checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

Other

You can contact us through our contact page! We will be happy to assist you.

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details. 

We try our best to include all the undelivered postcodes on the list, however, there are still a few postcodes that are undelivered for some SKUs (Bulky Items). Bulky items information will be describe in Product Description.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

Please refer to our Shipping Policies for more details

Customer support

0405133493

Send a message

info@tanstella.com.au