When it comes to buying a mattress in Australia, the fine print matters. We're here to guide you through the often-overlooked details of mattress warranties and guarantees - an essential part of making an informed choice. With our insights, you'll be better equipped to understand the protection your new mattress comes with and make the most out of your purchase.

Key Takeaways

Main Points Summary
Types of Warranties Manufacturer and extended warranties are most common.
What's Covered Look for coverage on defects in materials and workmanship.
Term Length Longer terms aren't always better; terms vary across brands.
Exclusions and Limitations Most warranties have exclusions; know what they are.
Pro-rated vs. Non-Pro-rated Warranties Understand the financial implications of each.
Satisfaction Guarantees & Return Policies Guarantees are different from warranties; know the trial periods.
Research & Compare Important steps to choose a mattress with a solid warranty.

Understanding Mattress Warranties

Types of Warranties

In Australia, mattresses typically come with two main types of warranties: manufacturer warranties and extended warranties. Manufacturer warranties are provided by the mattress maker and cover defects in materials and workmanship. Extended warranties can often be purchased separately to cover beyond what the manufacturer offers.

What's Covered

It's crucial to understand what your warranty actually covers. The most common coverage includes physical defects, such as sinking beyond a certain depth or broken springs.

Giselle Bedding 21cm Mattress Euro Top Double

Term Length

Warranty lengths can vary widely, from 5 to 20 years or even more. However, a longer warranty does not always guarantee better coverage.

The Fine Print

Exclusions and Limitations

Almost all warranties come with exclusions. For instance, normal wear and tear or damage from using an inappropriate bed base are not typically covered.

Pro-rated vs. Non-Pro-rated Warranties

Pro-rated warranties may offer less value over time, as the coverage decreases with the age of the mattress. In contrast, non-pro-rated warranties offer full replacement value throughout the term.

Mattress Guarantees and Return Policies

Satisfaction Guarantees

These are often mistaken for warranties but are actually different. They usually allow you to return the mattress within a certain timeframe if you're not satisfied.

Return Process

Understanding the return process, any associated restocking fees, and the length of trial periods is crucial before making a purchase.

Tips for Choosing a Mattress with a Solid Warranty


Before buying, research the brand’s warranty claims and customer reviews to assess the reliability of their warranties.


Don't just look at one brand or model. Compare the warranties of several mattresses to see which offers better protection.

Ask Questions

Never hesitate to ask the salesperson about specific warranty details and what it covers.


Understanding mattress warranties and guarantees is an essential part of purchasing a new bed in Australia. With the right knowledge, you can pick a product that offers both comfort and peace of mind. Explore Tanstella's range of mattresses today and rest easy knowing you're well-informed.

Make the most informed decision possible by keeping these key points in mind, ensuring you enjoy both the comfort and assurance that comes with your new mattress.